Difficult Conversations


Despite good intentions conversations can be interpreted as aggressive when people:

  • State their opinions as if they were facts
  • Do not empathise and discount other views or don’t acknowledge others’ views
  • Make demands instead of requests or offers
  • Have conversations in an inappropriate mood
  • Are keeping safe by being passive

Learn a framework that will increase your ability to engage in difficult conversations in ways that build your leadership capacity and enhance your relationships and performance.